We have placed cookies on your device to help make this website better. You can change your cookie settings in settings on your device. Otherwise, we’ll assume you’re OK to continue.
Some of the cookies we use are essential for the site to work. We also use some non-essential cookies to collect information for making reports and to help us improve the site. The cookies collect information in an anonymous form. To control third party cookies, you can also adjust your browser settings. All rights reserved. Please be aware that your data may be used for Google Analytics and social media but will not be shared with any other third party. We will contact you only in relation to H2O and other Bloc companies.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information
(1) Contact details
- using our website contact form
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage);
(b) information that you provide to us for the purpose of registering with us;
(c) information that you provide to us for the purpose of subscribing to our website email notifications and/or newsletters;
(d) information that you provide to us for the purpose of using our website-based and other services; and
(e) any other information that you choose to send to us.
(3) Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) send you general (non-marketing) commercial communications;
(d) send you email notifications which you have requested;
(e) send to you our newsletter and other marketing communications relating to H2O and other Bloc companies which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(f) provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and
(g) deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
(4) Other disclosures
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic financial transaction data associated with transactions you make on or in relation to our website will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(6) Policy amendments
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00);
(8) Third party websites
We are not responsible for the privacy policies or practices of third party websites.
(9) About cookies
Cookies consist of small files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
(10) Cookies on this website
We use both session cookies and persistent cookies on this website.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to recognise your computer when you visit our website;
(2) to track you as you navigate our website, and to enable the use of the some of the features on our website (such as our shopping cart, Q&A system, and blogging and commenting system);
(3) to improve the website’s usability;
(4) to analyse the use of our website;
(5) in the administration of this website;
(6) to personalise our website for you, including targeting advertisements which may be of particular interest to you.
(12) Third party cookies
When you use our website, you may also be sent third party cookies.
(13) Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use many of the features of this website.
(14) Deleting cookies
You can also delete cookies already stored on your computer. The method of doing so will depend upon your web browser. Instructions are available at the following URLs.